We understand how difficult it can be for parents to send their children abroad. That’s why one of our biggest priorities is offering comfort, reassurance, and complete peace of mind to families back home.

From the moment a student signs up with us, we stay in touch with their parents—providing gentle, timely updates throughout the entire journey. Whether it’s confirming a safe landing, settling into accommodation, or completing essential setups, we make sure parents know their child is supported, guided, and never alone.

A friendly team member greets you at the airport, helps with your luggage, and escorts you directly to your accommodation. No confusion, no stress — just a smooth welcome to Australia from the moment you step out of the terminal.

We will be happy to give a video call or even a regular call to your parents the time you step out of the terminal to inform that you are in safe hands.

Get familiar with your university before classes start. We guide you through key areas like student services, the library, faculty buildings, food courts, and transport links, so you begin your studies feeling confident and prepared.

Your mobile connection is set up instantly. We help you choose the best plan based on value, coverage, and data, then activate your SIM so you’re ready to contact family and begin life in Australia right away.

We assist you with your Tax File Number application, ensuring all details are completed accurately. This allows you to work legally in Australia and ensures your tax details are properly recorded.

We escort you to a bank and help open your student bank account. You’ll get guidance on choosing between major banks, setting up online banking, and understanding how to manage your money in Australia.

We provide personalised, in-person guidance to help you confidently navigate trains, trams, and buses in your new city. Our team will map out essential routes—including your university, grocery stores, medical centres, and other key locations—so you always know where you’re going.

We also accompany you on a full public transport trip to your university or college, ensuring you understand the system clearly and feel comfortable travelling independently from day one.

We help you get your city’s transport card (Myki, Opal, or GoCard), activate it, and load the right balance. You’ll understand how the system works from day one.

No need to carry heavy bags or feel lost in a new city. We’ll accompany you to a nearby grocery store and help you pick up all the essentials you need for your first days in Australia. From basic household items to everyday necessities, we make sure you’re comfortably settled and fully prepared.